Responsible gambling

We understand that responsible gaming is an essential aspect of online BetVictor casino entertainment. Our platform, BetVictor, aims to provide a safe and enjoyable experience for all players.

If you suspect that your gaming habits have become problematic or if you're experiencing negative effects as a result of gambling, we encourage you to reach out to our customer support team via live chat or email.

Self-Exclusion

We take the well-being of our customers seriously. If you need time away from online gaming, please use our self-exclusion tool to set temporary or permanent restrictions on your account:

• Temporary self-exclusion allows for up to 6 months' absence from playing
• Permanent self-exclusion excludes all gaming activities

Please be aware that self-exclusion will block access to both BetVictor's website and mobile application.

Account Limitations

To help you maintain control over your spending, we offer various account limitation options:

• Daily deposit limits: set a maximum amount for each day
• Weekly deposit limits: limit deposits made within a week
• Monthly deposit limits: establish a monthly expenditure cap

Please note that these limits are not the same as bank block or credit card restrictions.

Time-Outs and Take-Break Options

If you're feeling overwhelmed, take advantage of our time-out options:

• 24-hour self-exclusion blocks access for one day
• 7-day self-exclusion restricts playing for a week

We recommend using these features to reassess your gaming habits or seek professional help.

Recognizing Problem Gambling Signs

Identifying potential problem gambling behavior is crucial. If you experience any of the following symptoms, please reach out to our support team:

• Increased time spent on online gaming
• Chasing losses in pursuit of winning back money
• Hiding or lying about your gaming habits

If you notice any signs indicative of addiction or concerning behavior in someone else, approach them with compassion and suggest they contact us for assistance.

Supporting Responsible Gaming

We're dedicated to creating a supportive environment that promotes healthy online gaming practices. Here are some measures we've put in place:

• Clear, transparent terms and conditions
• Timely withdrawal processing (up to 5 business days)
• Dedicated customer support team available via live chat or email

If you require immediate assistance or advice on responsible gaming, our support staff will be happy to help.

Accessing Help Organizations

We recognize the importance of reputable external resources:

• Canadian Gamblers Support Centre: a dedicated resource for Canadian players
• SOS Joueurs Quebec (QC): French-language support organization